Your Privacy Is Our Priority

Introduction

basa9 is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously and are committed to ensuring the security of their personal information.

This privacy policy applies to basa9's website basa9.cam and all associated services. When you register on our platform, log in, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

We follow international data protection standards and keep all your information secure using SSL encryption. The main goal of basa9's privacy policy is to clearly inform you about what information we collect, why we collect it, and how it is stored and used.

Information Collection

basa9 only collects information that is necessary to provide our services. We collect two types of information: what you voluntarily provide, and information collected automatically while you use our platform.

2.1 Information You Provide

During registration and account management, we may collect the following information:

• Full name and date of birth (for identity verification)
• Email address (for communication and account security)
• Mobile number (for account verification and transaction confirmation)
• Residential address (for KYC verification)
• National ID or passport details (where applicable)
• Payment information (bKash, Nagad, or Rocket number)

2.2 Automatically Collected Information

When you visit or use our platform, the following information may be recorded automatically:

• IP address and device information
• Browser type and operating system
• Your activity on the platform and betting history
• Login time, session duration, and pages visited
• Transaction history (deposits and withdrawals)

Use of Information

basa9 uses collected information only for legitimate business purposes. We never use your information in a way that goes against your privacy.

3.1 Service Provision

• Creating, managing, and verifying accounts
• Processing financial transactions (via bKash, Nagad, and Rocket)
• Providing gaming services and betting experience
• Providing bonuses and promotional offers
• Ensuring 24/7 Bengali-language support

3.2 Security and Compliance

• Fraud prevention and account protection
• Compliance with anti-money laundering (AML) regulations
• Age verification and implementation of responsible gaming policy
• Detection and prevention of suspicious activity

3.3 Improvement and Communication

• Improving platform services and user experience
• Sending relevant promotional information and updates
• Assisting with technical issue resolution
• Providing personalised gaming recommendations

Information Sharing

basa9 never sells your personal information to third parties. However, in certain specific situations we may share your information in a limited way:

4.1 Service Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, legal investigation, or a request from a regulatory authority, we may provide relevant information when legally required to do so. In such cases, we always verify the legal process and provide only the minimum information necessary.

Information Security

basa9 uses industry-standard security measures to protect your information. Our security framework is built on the following technologies and practices:

• SSL/TLS Encryption: All data transmission on our platform is secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security is provided when accessing your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Secure Servers: All data is stored on secure and controlled servers.
• Staff Training: Our staff receive regular training on privacy and data protection.

However, it is not possible to guarantee 100% secure data transmission over the internet. While we put in place the highest security measures, we cannot be held responsible for any unforeseen security breach. You also have a responsibility for the security of your account — use a strong password and never share your login details with anyone.

Cookies and Tracking Technologies

basa9 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage to improve our services.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly. Continued use of our site will be considered as your consent to the use of cookies.

Your Rights

basa9 respects your data protection rights. You may exercise the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information in certain circumstances.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

Data Retention Period

basa9 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for a minimum of 5 years after closure (as required by legal obligations).
• Transaction Records: A minimum of 5 years to meet financial regulatory requirements.
• Communication Records: 2 years for support purposes and dispute resolution.
• Technical Logs: A maximum of 1 year for security purposes.

Once the specified retention period ends, we securely delete or anonymise your information so that you can no longer be identified in any way.

Third-Party Services

Our platform offers games from providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers operate under their own privacy policies. basa9 is not responsible for the privacy practices of these third-party services.

Payment service providers bKash, Nagad, and Rocket have their own terms and conditions and privacy policies. When completing a transaction, you are also governed by their policies.

Protection of Minors

basa9 strictly provides services only to those aged 21 and above. We never knowingly collect personal information from minors.

Age verification during registration is a mandatory process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.

If a parent or guardian suspects that their child is using our platform, please contact our support team immediately.

Privacy Policy Changes

basa9 reserves the right to update this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will attempt to notify you by email. However, continued use of the platform after a policy change will be considered as your consent to the updated policy.

We recommend that you visit this page regularly and stay informed about the latest updates. If you have any questions about your privacy rights, please contact us.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to help you.

After receiving a privacy-related request, we will respond to you within a maximum of 30 business days. For complex requests, we will keep you informed of the progress.